IT CONSULTANT, S.C.-2016-CMMI2

CMMI认证查询 cmmirz 7年前 (2016-01-07) 410次浏览 0个评论
Organization Name:
(组织名称)
IT CONSULTANT, S.C.
Organizational Unit:
(组织单位)
SAP and Customer Support Business Units
Maturity Level:
(成熟度)
Maturity Level 2
Appraisal End Date:
(评估结束日期)
Jan 08, 2016
Lead Appraiser:
(主任评估师)
Alma Patricia Gutiérrez Robles
Sponsor:
(发起人)
Luis Manuel Arévalo
Sampling Summary:
(抽样汇总)
Sampling Factors: Location: The company is located in two cities: (1) Guadalajara, (2) Mexico City.
Customer (Not Relevant: Only commercial customers.)
Size (Not Relevant: Regarding team size – all teams all small (less than 10 people). Regarding project size – size/complexity affects duration not the way work is performed.)
Organizational Structure: Each work type has a different manager: (1) SAP Manager, (2) Customer Support Manager.
Type of Work: Two types of work are under the scope of the appraisal: (1) SAP Implementation, (2) Customer Support.
Sampling Factor Values: Guadalajara (Location): The central office of the company is located in Guadalajara, Mexico.
Mexico City (Location): A branch office of the company is located in Mexico City, Mexico.
SAP Manager (Organizational Structure): Manager in charge of the SAP business unit.
Customer Support Manager (Organizational Structure): Manager in charge of the customer support business unit.
SAP Implementation (Type of Work): Business unit in charge of implementing SAP (a solution to automate business processes).
Customer Support (Type of Work): Business unit in charge of providing customer support to their SAP client base.
Subgroups: Subgroup 1: SAP implementation projects dealt with from Guadalajara.
9 People, 3 Basic Units
– Guadalajara
– SAP Manager
– SAP Implementation
Subgroup 2: SAP implementation projects dealt with from Mexico City.
3 People, 1 Basic Units
– SAP Implementation
– Mexico City
– SAP Manager
Subgroup 3: Customer support.
10 People, 1 Basic Units
– Customer Support Manager
– Guadalajara
– Customer Support

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