Reston Consulting Group, Inc. (dba RCG, Inc.)-2015-CMMI2

cmmirz

11年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: Herndon, VA) Customer (Not Relevant: There is one type of customer, Department of Treasury.) Size (Not Relevant: Relatively Same Size) Organizational Structure (Not Relevant: Same Organization structure) Type of Work: Project Management, Software Development Waterfall, Service Desk
Sampling Factor Values:	Development (Type of Work): provides, requirements, design, development, deployment, maintenance, and training for many aspects of the Remedy 8.1 IT Service Management (ITSM) Suite. Services (Type of Work): provide service desk and call monitoring to gain valuable information about the customer
Subgroups:	SubGroup Federal Service Desk and Call Monitoring: The Treasury Department, has procured consulting services of Reston Consulting Group (RCG), Inc., to provide service desk and call monitoring to gain valuable information about our Treasury customer, to identify training opportunities and to ensure continuous improvement of service. Call monitoring is a vital tool used to make accurate, timely and informed business decisions. 3 People, 1 Basic Units – Services SubGroup Federal Remedy Development: The Reston Consulting Group (RCG) provides, requirements, design, development, deployment, maintenance, and training for many aspects of the Remedy 8.1 IT Service Management (ITSM) Suite. The Remedy Development project includes application development, bug fixes and enhancements for the Remedy application. 4 People, 1 Basic Units – Development