Reston Consulting Group, Inc. (dba RCG, Inc.)-2015-CMMI2

Organization Name：
（组织名称） Reston Consulting Group, Inc. (dba RCG, Inc.)

Organizational Unit：
（组织单位） Federal Software Development and Services Group

Maturity Level：
（成熟度） Maturity Level 2

Appraisal End Date：
（评估结束日期） Sep 18, 2015

Lead Appraiser：
（主任评估师） Dean Rock

Sponsor：
（发起人） Rex Calliflower

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: Herndon, VA) Customer (Not Relevant: There is one type of customer, Department of Treasury.) Size (Not Relevant: Relatively Same Size) Organizational Structure (Not Relevant: Same Organization structure) Type of Work: Project Management, Software Development Waterfall, Service Desk
Sampling Factor Values:	Development (Type of Work): provides, requirements, design, development, deployment, maintenance, and training for many aspects of the Remedy 8.1 IT Service Management (ITSM) Suite. Services (Type of Work): provide service desk and call monitoring to gain valuable information about the customer
Subgroups:	SubGroup Federal Service Desk and Call Monitoring: The Treasury Department, has procured consulting services of Reston Consulting Group (RCG), Inc., to provide service desk and call monitoring to gain valuable information about our Treasury customer, to identify training opportunities and to ensure continuous improvement of service. Call monitoring is a vital tool used to make accurate, timely and informed business decisions. 3 People, 1 Basic Units – Services SubGroup Federal Remedy Development: The Reston Consulting Group (RCG) provides, requirements, design, development, deployment, maintenance, and training for many aspects of the Remedy 8.1 IT Service Management (ITSM) Suite. The Remedy Development project includes application development, bug fixes and enhancements for the Remedy application. 4 People, 1 Basic Units – Development

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