| Sampling Factors: |
Location (Not Relevant: Mercom project operations include two locations: Pawley’s Island, SC and the Metropolitan Washington, DC area. Process implementation does not differ across these locations.)
Customer: The organizational unit provides systems and development and maintenance project work for external customers (US, state and local government agencies and commercial customers) and internal customers. Some differences between process implementation on projects conducted for internal vs external customers were found.
Size (Not Relevant: All projects, regardless of size, use the same processes and templates with no significant differences in implementation.)
Organizational Structure (Not Relevant: All projects operate, are managed, and report to the same senior management.)
Type of Work (Not Relevant: The organization’s projects perform similar types of work using the same lifecycle with no differences in process implementation.) |