| Sampling Factors: |
Location (Not Relevant: All projects are located in the Metropolitan Washington DC area)
Customer (Not Relevant: All projects provide services to civilian, law enforcement and defense customers using the organization”s standard development and services processes. No difference in process implementation was noted relative to the type of customer.)
Size (Not Relevant: All projects are of a similar size)
Organizational Structure (Not Relevant: All projects report to the same senior management)
Type of Work: Service delivery projects include professional services and help desk; two subgroups have been identified |
| Sampling Factor Values: |
Professional Services (Type of Work): Information technology service projects
Help Desk (Type of Work): Help desk service projects |
| Subgroups: |
IT Service Projects: PMO and technical support services
17 People, 2 Basic Units
– Professional Services
Help Desk Projects: Help desk support services
23 People, 3 Basic Units
– Help Desk |