Organization Name:
(组织名称) Powertek Corporation
(组织名称) Powertek Corporation
Organizational Unit:
(组织单位) Service Delivery, Metropolitan Washington DC Area Projects
(组织单位) Service Delivery, Metropolitan Washington DC Area Projects
Maturity Level:
(成熟度) Maturity Level 3
(成熟度) Maturity Level 3
Appraisal End Date:
(评估结束日期) May 15, 2015
(评估结束日期) May 15, 2015
Lead Appraiser:
(主任评估师) Karen McKeown
(主任评估师) Karen McKeown
Sponsor:
(发起人) Samar Ghadry
(发起人) Samar Ghadry
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: All projects are located in the Metropolitan Washington DC area)
Customer (Not Relevant: All projects provide services to civilian, law enforcement and defense customers using the organization”s standard development and services processes. No difference in process implementation was noted relative to the type of customer.)
Size (Not Relevant: All projects are of a similar size)
Organizational Structure (Not Relevant: All projects report to the same senior management)
Type of Work: Service delivery projects include professional services and help desk; two subgroups have been identifiedSampling Factor Values: Professional Services (Type of Work): Information technology service projects
Help Desk (Type of Work): Help desk service projectsSubgroups: IT Service Projects: PMO and technical support services
17 People, 2 Basic Units
– Professional Services
Help Desk Projects: Help desk support services
23 People, 3 Basic Units
– Help Desk
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