| Sampling Factors: |
Location (Not Relevant: Not relevant. The company has offices in Tijuana and Hermosillo, but all projects are managed from Tijuana. Some engineers work in a remote way, but this does not affect the way work is performed, since the same processes are followed by all projects.)
Customer: Two types of customers were identified: (1) Internal, (2) Commercial.
Size (Not Relevant: All projects are managed as short sprints; regardless of project size, they all behave the same way.)
Organizational Structure (Not Relevant: All projects are under charge of project managers and supervised by the CEO.)
Type of Work: Two types of work were identified: (1) Custom-made software development, (2) COTS software development. |
| Sampling Factor Values: |
Commercial (Customer): Commercial companies in Mexico.
Internal (Customer): The company LAN EDUCATION itself.
Custom-made (Type of Work): Development of custom-made software.
COTS (Type of Work): Development of software products to be later commercialized as Commercial-Off-The-Shelf software. |
| Subgroups: |
Subgroup 1: Development of COTS software products.
2 People, 2 Basic Units
– Internal
– COTS
Subgroup 2: Development of custom-made software for domestic customers.
8 People, 8 Basic Units
– Commercial
– Custom-made |