| Sampling Factors: |
Location (Not Relevant: There is only one location in Bogotá.)
Customer (Not Relevant: They have customers in different sectors, but services are for the SAC product only.)
Size (Not Relevant: They have a standard size projects.)
Organizational Structure (Not Relevant: Only one unit (Operations).)
Type of Work: Effective has different services: SAC Implementation, New Requirements, Training and Support and Maintenance. |
| Sampling Factor Values: |
New Requirements (Type of Work): New Requirements
Training (Type of Work): Training
Support and Maintenance (Type of Work): Support and Maintenance
SAC Implementation (Type of Work): SAC Implementation |
| Subgroups: |
New Requirements: The Service “New requirements” is to offer the client customized developments on his acquired version of the debt collection software SAC.
3 People, 6 Basic Units
– New Requirements
SAC Implementation: These projects consist of implementing the debt collection software SAC for new clients per the established practices and processes.
3 People, 2 Basic Units
– SAC Implementation
Training: ECS offers the service of training the modules of the debt collection software SAC.
1 People, 3 Basic Units
– Training
Support and Maintenance: It is responsible for manage and solving all incidents categorized as error and query, reported in mantis by customers operating the debt collection software SAC.
1 People, 2 Basic Units
– Support and Maintenance |