| Sampling Factors: |
Location (Not Relevant: Just one location – Recife)
Customer (Not Relevant: All customers of OU are considered and sampled for this appraisal. The service processes are the same for all customers)
Size (Not Relevant: Size does not influence the processes)
Organizational Structure (Not Relevant: All parts of OU are selected for this appraisal. All work under the OU use the same structure)
Type of Work (Not Relevant: All work of OU is considered for this appraisal)
All: All services/projects underway is included for this organizational unit |
| Sampling Factor Values: |
ALL-UO (All): All services, projects and work in the UO is included
None-UO (All): None services, projects and work in the UO is included |
| Subgroups: |
Software Development Subgroup: Subgroup that execute services and projects of maintenance and development software
30 People, 5 Basic Units
– ALL-UO |