| Sampling Factors: |
Location (Not Relevant: The only location of the company is Merida.)
Customer (Not Relevant: The company only serves commercial customers.)
Size (Not Relevant: Basic units are managed by monthly periods, thus they are approximately the same size. Also, the team involved in the organizational unit is small.)
Organizational Structure (Not Relevant: All work performed by the organizational unit is supervised by the Tech Support Manager.)
Type of Work (Not Relevant: The only type of work performed by the organizational unit is technical support to customers.)
Service Type: Services delivered by the organizational unit. |
| Sampling Factor Values: |
Tech support (Service Type): All services
Other (Service Type): Null value |
| Subgroups: |
Subgroup 1: Technical support. This service is managed by periods of time, i.e. by monthly “projects”. These projects are executed sequentially; therefore there is only one on-going project at a time.
3 People, 5 Basic Units
– Tech support |