| Sampling Factors: |
Location (Not Relevant: The services and development are provided at only one location)
Customer (Not Relevant: There is only one customer)
Size (Not Relevant: Service processes do not vary by size of service; for development, project definition relies, in part, on the effort size)
Organizational Structure (Not Relevant: Processes do not vary by organization providing the services or development)
Type of Work: Processes do vary by type of work performred by the services
Development Life-Cycle: (Development) Work is performed differently in based on the lifecycle used – e.g. waterfall, or accelerated. |
| Sampling Factor Values: |
Claims Processing (Type of Work): Processing of medical claims
IT Operations (Type of Work): Provision of IT infrastructure services to the organization and other services
Technical Services (Type of Work): Non-project maintenance to applications
Standard (Development Life-Cycle): Development projects that follow the full development process.
Accelerated (Development Life-Cycle): Projects that follow a modified life-cycle when requested by the customer. |
| Subgroups: |
Claims Processing: Processing of medical claims
58 People, 1 Basic Units
– Claims Processing
IT Operations: Provision of IT infrastucture services to the organization
21 People, 1 Basic Units
– IT Operations
Technical Services: Non-project application maintenance
143 People, 1 Basic Units
– Technical Services
Standard Projects: Development efforts that meet the reauirement to be classified as projects.
17 People, 2 Basic Units
– Standard
Accelerated Projects: Development Projects that the customer has requested follow an accelerated life-cycle
10 People, 2 Basic Units
– Accelerated |