| Sampling Factors: |
Location (Not Relevant: All services located in Sao Paulo, Brazil)
Customer (Not Relevant: All services provided for customer VIVO)
Size (Not Relevant: Work is performed same way no matter the size)
Organizational Structure (Not Relevant: Same organizational structure serving all activities)
Type of Work: Work is divided into Web Maintenance, High Platform Maintenance, and Support |
| Sampling Factor Values: |
Web (Type of Work): Maintenance of Web Applications
High Platform (Type of Work): Maintenance of high platform (COBOL- Main Frame) applications
Support (Type of Work): Support to operations |
| Subgroups: |
S1: Web maintenance
12 People, 1 Basic Units
– Web
S2: High Platform maintenance
12 People, 1 Basic Units
– High Platform
S3: Support
7 People, 1 Basic Units
– Support |