EVERIS BRASIL CONSULTORIA E NEGOCIOS TI LTDA-2020-CMMI3

cmmirz

6年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: All projects located in Sao Paulo, Brazil) Customer (Not Relevant: Work is performed with similar process for all customers.) Size (Not Relevant: Work is performed with a similar process, independently of the size of the basic unit or support function. If needed, work is divided in groups.) Organizational Structure (Not Relevant: Work is carried out within the ITS&S area and Support Areas (e.g.: People, Production)) Type of Work: The work of the organization is divided in 2 types: 1) Web Maintenance, 2) Support
Sampling Factor Values:	Support (Type of Work): Support contracts for customers’ escalated systems problem for resolution (N3 Incident resolution) Web Maintenance (Type of Work): Application Maintenance contract services for customers
Subgroups:	Web Maintenance: Maintenance of WEB Platform – Java, PHP 169 People, 18 Basic Units – Web Maintenance Support: Support level 3 of applications – Help Desk 203 People, 19 Basic Units – Support