| Sampling Factors: |
Location (Not Relevant: FISERV GS Costa Rica had two sites in Heredia and Cartago, however the processes used are the same. Make no differences a different site, the org process is exactly the same.)
Customer (Not Relevant: Almost all the customers are banking institutions outside Costa Rica. FISERV GS Costa Rica is performing the organizational processes the same way.)
Size (Not Relevant: The differences of the processes related to size are more related to the type of work that is performed more than the size itself.)
Organizational Structure: Two business units in scope: DSG – Digital Solutions Group and FIG – Financial Institutions Group.
Type of Work: There are three different type of work: 1.New development, 2.Maintenance Releases, 3.Customization & Enhancements |
| Sampling Factor Values: |
FIG (Organizational Structure): Financial Institutions Group
DSG (Organizational Structure): Digital Solutions Group
ND (Type of Work): New development
MR (Type of Work): Software maintenance releases
C&E (Type of Work): Software product Customizations and Enhancements |
| Subgroups: |
MR/DSG: DSGroup Maintenance Releases
41 People, 5 Basic Units
– DSG
– MR
DEV/DSG: New software developments in DSGroup
30 People, 3 Basic Units
– DSG
– ND
DEV/FIG: New software developments in FIG
5 People, 1 Basic Units
– ND
– FIG
C&E/DSG: Products customizations and enhancements in DSG
40 People, 5 Basic Units
– C&E
– DSG |