FISERV GS Costa Rica-2017-CMMI3

Organization Name：
（组织名称） FISERV GS Costa Rica

Organizational Unit：
（组织单位） IT Delivery

Maturity Level：
（成熟度） Maturity Level 3

Appraisal End Date：
（评估结束日期） Dec 01, 2017

Lead Appraiser：
（主任评估师） Pablo Henriquez

Sponsor：
（发起人） Francisco Alba

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: FISERV GS Costa Rica had two sites in Heredia and Cartago, however the processes used are the same. Make no differences a different site, the org process is exactly the same.) Customer (Not Relevant: Almost all the customers are banking institutions outside Costa Rica. FISERV GS Costa Rica is performing the organizational processes the same way.) Size (Not Relevant: The differences of the processes related to size are more related to the type of work that is performed more than the size itself.) Organizational Structure: Two business units in scope: DSG – Digital Solutions Group and FIG – Financial Institutions Group. Type of Work: There are three different type of work: 1.New development, 2.Maintenance Releases, 3.Customization & Enhancements
Sampling Factor Values:	FIG (Organizational Structure): Financial Institutions Group DSG (Organizational Structure): Digital Solutions Group ND (Type of Work): New development MR (Type of Work): Software maintenance releases C&E (Type of Work): Software product Customizations and Enhancements
Subgroups:	MR/DSG: DSGroup Maintenance Releases 41 People, 5 Basic Units – DSG – MR DEV/DSG: New software developments in DSGroup 30 People, 3 Basic Units – DSG – ND DEV/FIG: New software developments in FIG 5 People, 1 Basic Units – ND – FIG C&E/DSG: Products customizations and enhancements in DSG 40 People, 5 Basic Units – C&E – DSG

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