| Sampling Factors: |
Location (Not Relevant: Location has no impact on process implementation because none of the processes are location-specific. Standard process methodology is followed.)
Customer (Not Relevant: All customers are federal clients and have well-defined requirements and hence requirements-based service delivery is carried out in all the projects.)
Size (Not Relevant: There is a provision of project tailoring from the standard methodology in case required. The appraisal sample projects were of similar size/nature and no significant tailoring which distinguishes one from the other was carried out in these projects. Standard stages were followed. Hence size was not taken as a relevant factor.)
Organizational Structure (Not Relevant: All projects are under the same structure (Organizational Unit) called (Professional Services). Within the projects, as well, the structure is similar containing program manager, project manager / project lead, team-members, etc.)
Type of Work: Two types of Service Delivery activities are carried out: (1) IT Infrastructure and Staff Augmentation Services (2) Software Support and Maintenance Services. |
| Sampling Factor Values: |
IT Infrastructure and Staff Augmentation Services (Type of Work): The Process is to provide IT Infrastructure and Staff Augmentation Services to its customers.
Software Support and Maintenance Services (Type of Work): The Process is to provide software design, development, implementation and maintenance of software support services to its customers. |
| Subgroups: |
IT Infrastructure and Staff Augmentation Services: The Process is to provide IT Infrastructure and Staff Augmentation Services to its customers
26 People, 2 Basic Units
– IT Infrastructure and Staff Augmentation Services
Software Support and Maintenance Services: The Process is to provide software design, development, implementation and maintenance of software support services to its customers.
5 People, 1 Basic Units
– Software Support and Maintenance Services |