| Sampling Factors: |
Location (Not Relevant: The processes that are implemented as well as the governance and internal audits do not vary based on location. Hence, this is not considered as a sampling factor. However, while sampling, diligence will be exercised to ensure all locations are covered.)
Customer (Not Relevant: Processes do not have significant variations / tailoring based on customers. Hence, not considered.)
Size (Not Relevant: Processes do not have significant variations / tailoring based on size of projects. Additionally, the OU excludes projects that are very small (1 or 2 member teams) as well as projects that have less than 10 people)
Organizational Structure: The OU consists of two Business Units. The contexts of these two business units in terms of business objectives, industry focus as well as process context are different. Hence relevant.
Type of Work: Within each of the BUs, there are more than one type of work performed and the process context has variations for each of these types of work. Hence relevant. |
| Sampling Factor Values: |
IMS (Organizational Structure): Infrastructure Management Services
BPO (Organizational Structure): Business Process Outsourcing
Back Office (Type of Work): Back Office projects in BPO BU
CIS (Type of Work): CIS projects in BPO BU
Support (Type of Work): Support projects in IMS BU
Managed Services (Type of Work): Managed Services in IMS BU |
| Subgroups: |
BPO BO: BPO BU – Back Office Projects
2136 People, 41 Basic Units
– BPO
– Back Office
BPO CIS: BPO CIS
400 People, 15 Basic Units
– CIS
– BPO
IMS MS: IMS Managed Services
194 People, 7 Basic Units
– IMS
– Managed Services
IMS Supt: IMS Support
453 People, 20 Basic Units
– Support
– IMS |