Globo Studio de Colombia S.A.S-2018-CMMI3

cmmirz

8年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: There is only one location in Medellín.) Customer (Not Relevant: Flowers Market Customers.) Size (Not Relevant: They have a standard size projects.) Organizational Structure: They have two units: Customer Relationship Management and Technical Management. Type of Work: They work Software as a Service (SAAS), Implementation and Support.
Sampling Factor Values:	Customer Relationship Management (Organizational Structure): Customer Relationship Management Technical Management (Organizational Structure): Technical Management Software as a Service (SAAS) (Type of Work): Software as a Service (SAAS) Implementation (Type of Work): Implementation Support (Type of Work): Support
Subgroups:	Customer Relationship Management-Implementation: Install products developed by the Company, configuration of the tool, training to all users, support in the implementation of product, and operational functionality assurance of the system. 4 People, 4 Basic Units – Customer Relationship Management – Implementation Customer Relationship Management-Support: Provide technical support on the tools developed by the Company; provide accompaniment and solution of inconveniences presented to internal and external customers. 3 People, 5 Basic Units – Support – Customer Relationship Management Technical Management-SAAS: Software service for the Organization customers that have deployed our system as a tool for its operation. 29 People, 3 Basic Units – Technical Management – Software as a Service (SAAS)