Organization Name：
（组织名称） Globo Studio de Colombia S.A.S
（组织名称） Globo Studio de Colombia S.A.S
Organizational Unit：
（组织单位） Customer Relationship Management (Operations Management) and Technical Management
（组织单位） Customer Relationship Management (Operations Management) and Technical Management
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Feb 26, 2018
（评估结束日期） Feb 26, 2018
Lead Appraiser：
（主任评估师） Carmen Cecilia Rodriguez
（主任评估师） Carmen Cecilia Rodriguez
Sponsor：
（发起人） ALEJANDRO TOBON
（发起人） ALEJANDRO TOBON
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: There is only one location in Medellín.)
Customer (Not Relevant: Flowers Market Customers.)
Size (Not Relevant: They have a standard size projects.)
Organizational Structure: They have two units: Customer Relationship Management and Technical Management.
Type of Work: They work Software as a Service (SAAS), Implementation and Support.Sampling Factor Values: Customer Relationship Management (Organizational Structure): Customer Relationship Management
Technical Management (Organizational Structure): Technical Management
Software as a Service (SAAS) (Type of Work): Software as a Service (SAAS)
Implementation (Type of Work): Implementation
Support (Type of Work): SupportSubgroups: Customer Relationship Management-Implementation: Install products developed by the Company, configuration of the tool, training to all users, support in the implementation of product, and operational functionality assurance of the system.
4 People, 4 Basic Units
– Customer Relationship Management
– Implementation
Customer Relationship Management-Support: Provide technical support on the tools developed by the Company; provide accompaniment and solution of inconveniences presented to internal and external customers.
3 People, 5 Basic Units
– Support
– Customer Relationship Management
Technical Management-SAAS: Software service for the Organization customers that have deployed our system as a tool for its operation.
29 People, 3 Basic Units
– Technical Management
– Software as a Service (SAAS)
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