Globo Studio de Colombia S.A.S-2018-CMMI3

CMMI认证查询 cmmirz 3年前 (2018-02-25) 186次浏览 0个评论
Organization Name:
Globo Studio de Colombia S.A.S
Organizational Unit:
Customer Relationship Management (Operations Management) and Technical Management
Maturity Level:
Maturity Level 3
Appraisal End Date:
Feb 26, 2018
Lead Appraiser:
Carmen Cecilia Rodriguez
Sampling Summary:
Sampling Factors: Location (Not Relevant: There is only one location in Medellín.)
Customer (Not Relevant: Flowers Market Customers.)
Size (Not Relevant: They have a standard size projects.)
Organizational Structure: They have two units: Customer Relationship Management and Technical Management.
Type of Work: They work Software as a Service (SAAS), Implementation and Support.
Sampling Factor Values: Customer Relationship Management (Organizational Structure): Customer Relationship Management
Technical Management (Organizational Structure): Technical Management
Software as a Service (SAAS) (Type of Work): Software as a Service (SAAS)
Implementation (Type of Work): Implementation
Support (Type of Work): Support
Subgroups: Customer Relationship Management-Implementation: Install products developed by the Company, configuration of the tool, training to all users, support in the implementation of product, and operational functionality assurance of the system.
4 People, 4 Basic Units
– Customer Relationship Management
– Implementation
Customer Relationship Management-Support: Provide technical support on the tools developed by the Company; provide accompaniment and solution of inconveniences presented to internal and external customers.
3 People, 5 Basic Units
– Support
– Customer Relationship Management
Technical Management-SAAS: Software service for the Organization customers that have deployed our system as a tool for its operation.
29 People, 3 Basic Units
– Technical Management
– Software as a Service (SAAS)

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