| Sampling Factors: |
Location (Not Relevant: Not relevant. ERICSON GSC México includes Tecnoparque, Santa Fé, and Querétaro. However, the Location has no impact on the process for the provision of services.)
Customer (Not Relevant: Not relevant. Different customers doesn”t affect the process.)
Size: Small < 20=”” people,=”” large=””>= 20 People
Organizational Structure (Not Relevant: Not relevant. All is under Managed Services, no other Organizational Structure.)
Type of Work (Not Relevant: Not relevant. Services Provided by Ericsson GSC México are standard and the type of work doesn”t affect the process.) |
| Sampling Factor Values: |
Small – Ericsson GSC México (Size): Services with teams with less than 20 people
Large – Ericsson GSC México (Size): Services with teams with 20 people or more |
| Subgroups: |
Large – Ericsson GSC México: Large – Ericsson GSC México – Services with teams of 20 or more people
320 People, 3 Basic Units
– Large – Ericsson GSC México
Small – Ericsson GSC México: Small – Ericsson GSC México – Services with teams of less than 20 people
230 People, 2 Basic Units
– Small – Ericsson GSC México |