| Sampling Factors: |
Location (Not Relevant: There is only one location.)
Customer (Not Relevant: No changes to the service processes due to the type of customer.)
Size (Not Relevant: Service processes do not change according to the size of the service.)
Organizational Structure (Not Relevant: All services departments in the organizational unit follow the same processes.)
Type of Work: Customer Requirements and Service Delivery processes change according to the type of work. |
| Sampling Factor Values: |
Import (Type of Work): Import Services
Export (Type of Work): Export Services |
| Subgroups: |
Import Services: Receive and store cargo from international airlines to be delivered to Mexican transportation.
53 People, 2 Basic Units
– Import
Export Services: Receive and store cargo from Mexican transportation to be delivered to international airlines.
25 People, 2 Basic Units
– Export |