| Sampling Factors: |
Location (Not Relevant: Both sites considered are working for the same customers, using the same set of processes.)
Customer (Not Relevant: Operational processes are always based on the same set of processes following the standard tailoring guidelines.)
Size (Not Relevant: All the projects developed by the company follow the MIDS methodology, splitting the work to be done in iterations.)
Organizational Structure (Not Relevant: Structure is common for all the units, having the direct delivery team, supported by the Process Team, the PMO & Quality Team and the Training support.)
Type of Work: The organization delivers the following three kind of services: Software Factory services, Application Management Services and Customer Application Development, resulting in a different sample of sub processes being statistically managed. |
| Sampling Factor Values: |
Software Factory (Type of Work): Projects developed either for internal CAD projects, or for final customers, covering the lower stages of the life cycle.
Application Management Services (Type of Work): Projects developed in the framework of a long term contract, taking care of activities for running the business (corrective tickets), and change the business (implementing minor enhancements, on existing applications).
Customer Application Development (Type of Work): Projects developed from scratch for developing new systems, or new relevant functionalities in existing systems, for final customers. |
| Subgroups: |
1.SWF: Projects developed either for internal CAD projects, or for final customers, covering the lower stages of the life cycle.
79 People, 7 Basic Units
– Software Factory
2. AMS: Projects developed in the framework of a long term contract, taking care of activities for running the business (corrective tickets), and change the business (implementing minor enhancements, on existing applications).
47 People, 5 Basic Units
– Application Management Services
3. CAD: Projects developed from scratch for developing new systems, or new relevant functionalities in existing systems, for final customers.
85 People, 14 Basic Units
– Customer Application Development |