| Sampling Factors: |
Location (Not Relevant: There is a unique location in Santiago)
Customer: There are three types of customers: a) Those relate with Financial Accounting Systems, b) Those relate with academic world and c) Those relate with Relationship Management and Business Intelligence
Size (Not Relevant: All work efforts, regardless of size, follow the same quality manual and procedures.)
Organizational Structure (Not Relevant: All work have the same organizational structure)
Type of Work: Development & Maintenance |
| Sampling Factor Values: |
Financial Management Systems (Customer): Responsible for development and maintenance of financial systems.
Maintenance and Management (Customer): Responsible for development and maintenance systems that support: administrative, academics and students.
CRM and Business Intelligence (Customer): Responsible for development and maintenance Customer Relationship Management and Business Intelligence
Development (Type of Work): Project”s development
Maintenance (Type of Work): Maintenance of existing systems |
| Subgroups: |
GST-SCB/Development: CRM and Business Intelligence”s area for project development
4 People, 3 Basic Units
– Development
– CRM and Business Intelligence
GST-SCB/Maintenance: CRM and Business Intelligence’s area project maintenance
2 People, 4 Basic Units
– CRM and Business Intelligence
– Maintenance
GST-SFC/Development: Financial Managemet System’s area project maintenance
2 People, 1 Basic Units
– Development
– Financial Management Systems
GST-SFC/Maintenance: Financial Managemet System’s area project development
7 People, 7 Basic Units
– Financial Management Systems
– Maintenance
GST-SMG/Development: Development and Maintenance’s area project development
4 People, 5 Basic Units
– Development
– Maintenance and Management
GST-SMG/Maintenance: Development and Maintenance’s area project maintenance
11 People, 19 Basic Units
– Maintenance and Management
– Maintenance |