Organization Name：
（组织名称） INACAP
（组织名称） INACAP
Organizational Unit：
（组织单位） Systems and Technology Management
（组织单位） Systems and Technology Management
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Dec 01, 2015
（评估结束日期） Dec 01, 2015
Lead Appraiser：
（主任评估师） Fernando Pinto
（主任评估师） Fernando Pinto
Sponsor：
（发起人） JAIME OJEDA CASANOVA
（发起人） JAIME OJEDA CASANOVA
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: There is a unique location in Santiago)
Customer: There are three types of customers: a) Those relate with Financial Accounting Systems, b) Those relate with academic world and c) Those relate with Relationship Management and Business Intelligence
Size (Not Relevant: All work efforts, regardless of size, follow the same quality manual and procedures.)
Organizational Structure (Not Relevant: All work have the same organizational structure)
Type of Work: Development & MaintenanceSampling Factor Values: Financial Management Systems (Customer): Responsible for development and maintenance of financial systems.
Maintenance and Management (Customer): Responsible for development and maintenance systems that support: administrative, academics and students.
CRM and Business Intelligence (Customer): Responsible for development and maintenance Customer Relationship Management and Business Intelligence
Development (Type of Work): Project”s development
Maintenance (Type of Work): Maintenance of existing systemsSubgroups: GST-SCB/Development: CRM and Business Intelligence”s area for project development
4 People, 3 Basic Units
– Development
– CRM and Business Intelligence
GST-SCB/Maintenance: CRM and Business Intelligence’s area project maintenance
2 People, 4 Basic Units
– CRM and Business Intelligence
– Maintenance
GST-SFC/Development: Financial Managemet System’s area project maintenance
2 People, 1 Basic Units
– Development
– Financial Management Systems
GST-SFC/Maintenance: Financial Managemet System’s area project development
7 People, 7 Basic Units
– Financial Management Systems
– Maintenance
GST-SMG/Development: Development and Maintenance’s area project development
4 People, 5 Basic Units
– Development
– Maintenance and Management
GST-SMG/Maintenance: Development and Maintenance’s area project maintenance
11 People, 19 Basic Units
– Maintenance and Management
– Maintenance
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