| Sampling Factors: |
Location (Not Relevant: Not relevant as all work is on customer sites)
Customer: Various Agencies makes customer relevant.
Size: Size is relevant as revenue and number of people are different across the organization
Organizational Structure (Not Relevant: Organizational structure is not relevant as the same processes are used across all units.)
Type of Work (Not Relevant: Type of work is not relevant as service work is similar.) |
| Sampling Factor Values: |
USPTO (Customer): US Patent and Trademark Office
AOC (Customer): Building Support for Federal Agencies
SAS & CIS ADS (Customer): Help desk and management services
Large (Size): >20 Employees.
Medium (Size): Between 13 and 20 Employees
Small (Size): <13> |
| Subgroups: |
SG-1: US Patent and Trade Office
142 People, 1 Basic Units
– Large
– USPTO
SG-2: Facilities Management
17 People, 1 Basic Units
– AOC
– Medium
SG-3: Help Desk and Managment Control
28 People, 4 Basic Units
– Small
– SAS & CIS ADS |