- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: There is one location in appraisal scope)
Customer: There are two types of customers – government and commercial
Size (Not Relevant: There is no differentiation in processes by number of staff. However; there is difference by type of work)
Organizational Structure: There are three departments – Government SI, MDS and DPO
Type of Work: There are three types of work -document processing , managed document services and system integration service deliveriesSampling Factor Values: Government (Customer): Government customer
Commercial (Customer): Commercial customer
MDS (Organizational Structure): MDS department
DPO (Organizational Structure): DPO department
Government SI (Organizational Structure): Government SI department
Managed document services (Type of Work): Managed document services related work
Document processing (Type of Work): Document processing related work
System Integration (Type of Work): System Integration servicesSubgroups: SG1: MDS department , managed document services and commercial customers
55 People, 7 Basic Units
– Commercial
– MDS
– Managed document services
SG2: Government customers , Document processing , DPO department
5 People, 2 Basic Units
– Document processing
– Government
– DPO
SG3: Government customers, Government SI Department ,System Integration
20 People, 7 Basic Units
– Government SI
– Government
– System Integration