| Sampling Factors: |
Location (Not Relevant: There is only one location in appraisal scope)
Customer: Government, Internal and Commercial
Size (Not Relevant: There is no differentiation in process by size)
Organizational Structure (Not Relevant: There is common organizational structure for IT Services Division)
Type of Work: software development, software maintenance and system integration |
| Sampling Factor Values: |
Government (Customer): Government based customer
Commercial (Customer): Commercial corporate customers
Internal (Customer): Internal Ricoh customers
software development (Type of Work): software development basic units
software maintenance (Type of Work): software maintenance projects involving change requests
system integration (Type of Work): system integration basic units involving hardware and software integration and installation services |
| Subgroups: |
SG1: Software development and government type customer
5 People, 1 Basic Units
– Government
– software development
SG2: Software development and commercial corporate customers
12 People, 2 Basic Units
– software development
– Commercial
SG3: Internal Ricoh Customer and software development
5 People, 1 Basic Units
– Internal
– software development
SG4: Commercial system integration programs
30 People, 7 Basic Units
– Commercial
– system integration
SG5: internal software maintenance
4 People, 1 Basic Units
– Internal
– software maintenance |