Organization Name:
(组织名称) Ricoh India Limited
(组织名称) Ricoh India Limited
Organizational Unit:
(组织单位) IT Services Division
(组织单位) IT Services Division
Maturity Level:
(成熟度) Maturity Level 4
(成熟度) Maturity Level 4
Appraisal End Date:
(评估结束日期) Mar 05, 2015
(评估结束日期) Mar 05, 2015
Lead Appraiser:
(主任评估师) Vinit Maheshwari
(主任评估师) Vinit Maheshwari
Sponsor:
(发起人) Arvind Singhal
(发起人) Arvind Singhal
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: There is only one location in appraisal scope)
Customer: Government, Internal and Commercial
Size (Not Relevant: There is no differentiation in process by size)
Organizational Structure (Not Relevant: There is common organizational structure for IT Services Division)
Type of Work: software development, software maintenance and system integrationSampling Factor Values: Government (Customer): Government based customer
Commercial (Customer): Commercial corporate customers
Internal (Customer): Internal Ricoh customers
software development (Type of Work): software development basic units
software maintenance (Type of Work): software maintenance projects involving change requests
system integration (Type of Work): system integration basic units involving hardware and software integration and installation servicesSubgroups: SG1: Software development and government type customer
5 People, 1 Basic Units
– Government
– software development
SG2: Software development and commercial corporate customers
12 People, 2 Basic Units
– software development
– Commercial
SG3: Internal Ricoh Customer and software development
5 People, 1 Basic Units
– Internal
– software development
SG4: Commercial system integration programs
30 People, 7 Basic Units
– Commercial
– system integration
SG5: internal software maintenance
4 People, 1 Basic Units
– Internal
– software maintenance
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