PricewaterhouseCoopers Information Technologies (Shangh

cmmirz

11年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: All SDC development and maintenance work is in Shanghai) Customer (Not Relevant: SDC processes are the same for all customers) Size (Not Relevant: The same processes are used for all sized projects) Organizational Structure: SDC development is organized into departments by domain: SAP, Oracle, IMAT, ADT. The development departments have their own PPB’s and some of their own processes. The maintenance services departments use the same processes and service data, e.g. for their estimation, PPB”s, and PPM”s. Type of Work: Development work uses different processes from maintenance services
Sampling Factor Values:	SAP (Organizational Structure): ERP development work done in the SAP environment Oracle (Organizational Structure): ERP development done in Oracle IMAT (Organizational Structure): Non-ERP development work done in IMAT ADT (Organizational Structure): Non-ERP development done in ADT Services (Organizational Structure): Service work is managed by relevant platform departments Development (Type of Work): Development of software based on customer requirements Maintenance Services (Type of Work): Support for customers” use of applications, including problem solving, reporting, resolution
Subgroups:	SAP: Development in the SAP environment 59 People, 12 Basic Units – SAP – Development Oracle: Oracle development 115 People, 31 Basic Units – Development – Oracle IMAT: Development in IMAT 49 People, 20 Basic Units – IMAT – Development ADT: Development in ADT 100 People, 20 Basic Units – Development – ADT App Maintenance: Support services for application users 24 People, 9 Basic Units – Maintenance Services – Services