Organization Name：
（组织名称） PricewaterhouseCoopers Information Technologies (Shanghai) Co., Ltd.
（组织名称） PricewaterhouseCoopers Information Technologies (Shanghai) Co., Ltd.
Organizational Unit：
（组织单位） Service Delivery Center, Software Development (CMM-DEV), and Application Maintenance (CMMI-SVC)
（组织单位） Service Delivery Center, Software Development (CMM-DEV), and Application Maintenance (CMMI-SVC)
Maturity Level：
（成熟度） Maturity Level 5
（成熟度） Maturity Level 5
Appraisal End Date：
（评估结束日期） Apr 10, 2015
（评估结束日期） Apr 10, 2015
Lead Appraiser：
（主任评估师） Malcom Patrick
（主任评估师） Malcom Patrick
Sponsor：
（发起人） Shawni Chen
（发起人） Shawni Chen
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: All SDC development and maintenance work is in Shanghai)
Customer (Not Relevant: SDC processes are the same for all customers)
Size (Not Relevant: The same processes are used for all sized projects)
Organizational Structure: SDC development is organized into departments by domain: SAP, Oracle, IMAT, ADT. The development departments have their own PPB’s and some of their own processes. The maintenance services departments use the same processes and service data, e.g. for their estimation, PPB”s, and PPM”s.
Type of Work: Development work uses different processes from maintenance servicesSampling Factor Values: SAP (Organizational Structure): ERP development work done in the SAP environment
Oracle (Organizational Structure): ERP development done in Oracle
IMAT (Organizational Structure): Non-ERP development work done in IMAT
ADT (Organizational Structure): Non-ERP development done in ADT
Services (Organizational Structure): Service work is managed by relevant platform departments
Development (Type of Work): Development of software based on customer requirements
Maintenance Services (Type of Work): Support for customers” use of applications, including problem solving, reporting, resolutionSubgroups: SAP: Development in the SAP environment
59 People, 12 Basic Units
– SAP
– Development
Oracle: Oracle development
115 People, 31 Basic Units
– Development
– Oracle
IMAT: Development in IMAT
49 People, 20 Basic Units
– IMAT
– Development
ADT: Development in ADT
100 People, 20 Basic Units
– Development
– ADT
App Maintenance: Support services for application users
24 People, 9 Basic Units
– Maintenance Services
– Services
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