| Sampling Factors: |
Location (Not Relevant: Standard activities, they not depends on the geographical location)
Customer (Not Relevant: The CENIT concept is to have standard activities, not depending on the customers; sometimes, specific customers have specific adaptations that do not affect in a significant way the standard process)
Size: There is a difference in terms of life-cycle if a project is categorized as Major or Minor
Organizational Structure (Not Relevant: CENIT SAP is a flat organization organized in a matrix way: SAP Modules and Customer Managers that execute projects in a standard way)
Type of Work: There is a difference between development and corrective projects |
| Sampling Factor Values: |
Major (Size): Projects categorised as major in the customer relationship agreement (major of 24h of effort)
Minor (Size): Projects categorised Minor in the customer relationship agreement (less of 24h of effort)
Development (Type of Work): Development projects: new functionalities, new applications, changes in old functionalities
Maintenance (Type of Work): Corrective maintenance and small changes (less than 24 hours effort) in old functionalities |
| Subgroups: |
Major Development: Development projects categorised as major according to the How to document with the customer
49 People, 73 Basic Units
– Major
– Development
Minor Development: Development projects categorised as minor according to the How to document with the customer
22 People, 50 Basic Units
– Development
– Minor
Corrective: Corrective maintenance and small developments (minor than 24 effort hours)
60 People, 155 Basic Units
– Minor
– Maintenance |