| Sampling Factors: |
Location (Not Relevant: Majority of projects under the Organization Unit (OU) are executed at Bangalore location except a few projects which are executed at both Pune and Kolkata Locations. The process followed for projects at Pune and Kolkata are consistent with projects at Bangalore location. Hence location does not influence the process.)
Customer (Not Relevant: Projects are executed for multiple customers. However process followed is same irrespective of customers. Hence customer is not an influencing factor.)
Size (Not Relevant: The size is not an influencing parameter. The process followed is not varied by size factor)
Organizational Structure (Not Relevant: The ITC Infotech organization structure does not influence the process followed across OU)
Type of Work: There are 4 types of projects being implemented at ITC Infotech. They are Development, AMS (Application Maintenance), Testing and Engineering services. The process followed by basic units slightly varies based the type of work |
| Sampling Factor Values: |
DEV (Type of Work): Application development / implementation
AMS (Type of Work): Application Maintenance Services
TEST (Type of Work): Application Test Services
ENGG (Type of Work): Engineering Services |
| Subgroups: |
ITCDEV: Subgroup consisting of development or implementation projects
340 People, 35 Basic Units
– DEV
ITCAMS: Subgroup consisting of Application Maintenance Services (AMS) projects
310 People, 25 Basic Units
– AMS
ITCTEST: Subgroup consisting of Application Testing Services projects
42 People, 6 Basic Units
– TEST
ITCENGG: Subgroup consisting of Engineering Services projects
35 People, 7 Basic Units
– ENGG |