Kórima® Sistemas de Gestión S.A.P.I. de C.V.-2018-CMMI3

cmmirz

8年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: Work is performed in the same site.) Customer (Not Relevant: There is only one customer type.) Size (Not Relevant: Work is performed in the same manner regardless of the service size, staff size or customer size.) Organizational Structure (Not Relevant: Only the Consultancy, Training and Quality Division is subject to assessment.) Type of Work: Two types of work were identified: Implementation and Incident Management.
Sampling Factor Values:	Implementation (Type of Work): The basic units of this subgroup are in charge of the deployment of the core product at the customer’s site. It includes installation procedures and custom configurations of the software. Incidents Management (Type of Work): The basic units of this subgroup are in charge of collecting, processing and resolving system incidents related to Kórima’s SGG software, reported by the end customers and distribution channels.
Subgroups:	Implementation: Subgroup that contains Basic Units of the type “Implementation” 1 People, 1 Basic Units – Implementation Incidents Management: Group that contains Basic Units of the type “Incidents Management” 1 People, 1 Basic Units – Incidents Management