| Sampling Factors: |
Location (Not Relevant: The geographical location of the OU is same as that of the appraised organization. All the software development activities are carried out from this single location, without any influence on internal processes. Thus, location is not a potential differentiator.)
Customer (Not Relevant: This OU caters to various customers, however the variation from these different customers is only restricted to the difference in requirements content and there is no trigger or rationale for any process change. The organization”s set of standard processes and all associated templates are used for each customer in a similar manner. Thus, customer type is not a potential differentiator.)
Size (Not Relevant: Most of the projects are of similar sized team members. There is some difference in the effort values across projects, but this in itself does not cause any significant changes to the basic internal processes of the OU. Thus, project size is not a potential differentiator)
Organizational Structure (Not Relevant: OU consists of a single management structure overlooking the software development activities and all functions under this OU adopt the same set of QMS. There is thus no impact or influence on the organization”s standard processes. Hence, organizational structure is not a potential differentiator)
Type of Work (Not Relevant: Type of work across the OU is software application development and in itself does not impact any process or cause any process change)
Domain: Projects in the OU cover three domains under logistics: Customs, Airport Ground Handling, and Freight Forwarding. This difference in domain impacts REQM, PP, PMC, MA, RD, TS, PI, VAL and IPM |