| Sampling Factors: |
Location (Not Relevant: Just one location – Maringá)
Customer (Not Relevant: All customers are similar and all services/projects are performed following the same processes (not depend of customer)))
Size (Not Relevant: projects/services are executed always for fixed number of people inside of teams. The teams are usually 3 – 9 people)
Organizational Structure (Not Relevant: All parts of OU are selected for this appraisal. All work under the OU use the same structure)
Type of Work: The work can affect the process that is used |
| Sampling Factor Values: |
Software development and maintenance (Type of Work): Work executed for people that do maintenance and development of new features of Accion products
Support (Type of Work): Work that is executed to attend the customers needs related with Accion products. Helpdesk, training, registry the needs and fix problems of customers.
Deploy (Type of Work): Work executed to do the implantation of Accion products on customers
Commercial and Marketing (Type of Work): Work related with marketing, prospects of customers and maintenance of these customers |
| Subgroups: |
Software Subgroup: Subgroup that execute maintenance and development software of Accion products
12 People, 1 Basic Units
– Software development and maintenance
Support Subgroup: Subgroup that attend the customers needs related with Accion products, fix problems and execute trainings
13 People, 1 Basic Units
– Support
Deployment Subgroup: Subgroup that do the implantation of Accion products on customers
5 People, 1 Basic Units
– Deploy
Commercial and Marketing Subgroup: Subgroup that do marketing, prospects and maintenance of customers
4 People, 1 Basic Units
– Commercial and Marketing |