Organization Name：
（组织名称） Accion Ltda
（组织名称） Accion Ltda
Organizational Unit：
（组织单位） Implementation and support of management and process improvement using Seven Software
（组织单位） Implementation and support of management and process improvement using Seven Software
Maturity Level：
（成熟度） Maturity Level 2
（成熟度） Maturity Level 2
Appraisal End Date：
（评估结束日期） May 15, 2015
（评估结束日期） May 15, 2015
Lead Appraiser：
（主任评估师） Ana Rouiller
（主任评估师） Ana Rouiller
Sponsor：
（发起人） Edney Marcos Mossambani
（发起人） Edney Marcos Mossambani
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Just one location – Maringá)
Customer (Not Relevant: All customers are similar and all services/projects are performed following the same processes (not depend of customer)))
Size (Not Relevant: projects/services are executed always for fixed number of people inside of teams. The teams are usually 3 – 9 people)
Organizational Structure (Not Relevant: All parts of OU are selected for this appraisal. All work under the OU use the same structure)
Type of Work: The work can affect the process that is usedSampling Factor Values: Software development and maintenance (Type of Work): Work executed for people that do maintenance and development of new features of Accion products
Support (Type of Work): Work that is executed to attend the customers needs related with Accion products. Helpdesk, training, registry the needs and fix problems of customers.
Deploy (Type of Work): Work executed to do the implantation of Accion products on customers
Commercial and Marketing (Type of Work): Work related with marketing, prospects of customers and maintenance of these customersSubgroups: Software Subgroup: Subgroup that execute maintenance and development software of Accion products
12 People, 1 Basic Units
– Software development and maintenance
Support Subgroup: Subgroup that attend the customers needs related with Accion products, fix problems and execute trainings
13 People, 1 Basic Units
– Support
Deployment Subgroup: Subgroup that do the implantation of Accion products on customers
5 People, 1 Basic Units
– Deploy
Commercial and Marketing Subgroup: Subgroup that do marketing, prospects and maintenance of customers
4 People, 1 Basic Units
– Commercial and Marketing
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