Mahindra & Mahindra Financial Services Limited-2015-CMMI3

cmmirz

11年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location: The locations for MMFSL can be divided into (1) HO-Mumbai (2) CG1 and (3) CG2 Customer (Not Relevant: This organization handles consumers (public), as it provides financial services to individuals. There are thousands of customers, and customers do not influence the people related processes. Hence “customer” as a sampling factor is not relevant.) Size (Not Relevant: The people related practices are independent of the size of the Basic Units. Hence this factor is not relevant.) Organizational Structure (Not Relevant: This is subsumed in the factor “type of work”. The organization structure is also aligned to the “Locations”.) Type of Work: Essentially the work is divided into 3 types (1) Corporate (2) Zonal (3) Regional
Sampling Factor Values:	Mumbai (Location): The city of Mumbai where the Head Office is located. CG1 (Location): Zonal and Regional Offices located in the North and West. CG2 (Location): Zonal and Regional Offices located in the South and East. Corporate Work (Type of Work): Design of new products and services, and driving, assisting and monitoring the zonal and regional operations. Zonal Work (Type of Work): Supporting the regional operations, monitoring the regional operations and driving campaigns, and handling partnerships. Regional Work (Type of Work): Acquiring customers, disbursing loans, accounting, and collections.
Subgroups:	Mumbai-Corporate Work: Basic units in the Mumbai offices doing corporate work. 273 People, 7 Basic Units – Mumbai – Corporate Work CG1-Zonal Work: Zonal Office teams in Country Group 1 29 People, 4 Basic Units – Zonal Work – CG1 CG2-Zonal Work: Zonal Office teams in Country Group 2 27 People, 4 Basic Units – CG2 – Zonal Work CG1-Regional Work: Regional teams in Country Group 1 7192 People, 32 Basic Units – Regional Work – CG1 CG2-Regional Work: Regional teams in Country Group 2 7055 People, 40 Basic Units – CG2 – Regional Work