Enterprise Management Service S.A. de C.V.-2015-CMMI3

cmmirz

11年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: All the work is performed in Mexico DF or at the customers premises, but without impact to the processes being used) Customer: The processes may depend on the customers of the services, as significant adaptations can be necessary, e.g. in the public administration, where specific metholodogies must be followed Size (Not Relevant: The methods used do not depend on the size of the services) Organizational Structure (Not Relevant: Small organization, with one main business unit where the services are delivered: Operations) Type of Work: Two types of services: Applications Development and IT Operations, where different processes are deployed
Sampling Factor Values:	Public (Customer): Public Administration and public sector entities Private (Customer): Private sector companies Internal (Customer): Internal customers in EMS where the organizational unit deliver IT Operations services Applications Development (Type of Work): Development of innovative technological solutions based on specific platforms, such as Oracle or SAP IT Operations (Type of Work): Integrated infrastructure management services that include – IT assistance services – Data Center Administration – Services Desk, with incidents, service requests, change and service levels management.
Subgroups:	SG1: Applications Development in Public Administration 4 People, 2 Basic Units – Public – Applications Development SG2: IT Operations in Public Administration 6 People, 2 Basic Units – IT Operations – Public SG6: IT Operations for internal customers 3 People, 1 Basic Units – Internal – IT Operations