Organization Name：
（组织名称） Enterprise Management Service S.A. de C.V.
（组织名称） Enterprise Management Service S.A. de C.V.
Organizational Unit：
（组织单位） Applications Development and IT Operations Services
（组织单位） Applications Development and IT Operations Services
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Sep 25, 2015
（评估结束日期） Sep 25, 2015
Lead Appraiser：
（主任评估师） Inigo Garro
（主任评估师） Inigo Garro
Sponsor：
（发起人） Milton Cardenas
（发起人） Milton Cardenas
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: All the work is performed in Mexico DF or at the customers premises, but without impact to the processes being used)
Customer: The processes may depend on the customers of the services, as significant adaptations can be necessary, e.g. in the public administration, where specific metholodogies must be followed
Size (Not Relevant: The methods used do not depend on the size of the services)
Organizational Structure (Not Relevant: Small organization, with one main business unit where the services are delivered: Operations)
Type of Work: Two types of services: Applications Development and IT Operations, where different processes are deployedSampling Factor Values: Public (Customer): Public Administration and public sector entities
Private (Customer): Private sector companies
Internal (Customer): Internal customers in EMS where the organizational unit deliver IT Operations services
Applications Development (Type of Work): Development of innovative technological solutions based on specific platforms, such as Oracle or SAP
IT Operations (Type of Work): Integrated infrastructure management services that include – IT assistance services – Data Center Administration – Services Desk, with incidents, service requests, change and service levels management.Subgroups: SG1: Applications Development in Public Administration
4 People, 2 Basic Units
– Public
– Applications Development
SG2: IT Operations in Public Administration
6 People, 2 Basic Units
– IT Operations
– Public
SG6: IT Operations for internal customers
3 People, 1 Basic Units
– Internal
– IT Operations
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