| Sampling Factors: |
Location (Not Relevant: Just one location – Recife)
Customer (Not Relevant: All customers are similar and all services/projects are performed following the same processes (not depend of customer))
Size (Not Relevant: ll projects/services are executed always for fixed number of people inside of teams. The teams are usually 3 – 9 people)
Organizational Structure (Not Relevant: All parts of OU are selected for this appraisal. All work under the OU use the same structure)
Type of Work: The work can affect the process that is used. |
| Sampling Factor Values: |
Software development and maintenance (Type of Work): Work realized for people that do maintenance and development of new features on Neurotech products
Service Desk (Type of Work): Work that is realized to attend the customers needs related with Neurotech products. Registry the needs and fix problems of customers. Do the implantation of Neurotech products on customers. |
| Subgroups: |
Software Development Subgroup: Subgroup that is responsable to execute the understanding, development and delivery the new features of Neurotech products for customers
44 People, 5 Basic Units
– Software development and maintenance
Servicedesk Subgroup: Subgroup that attend the customers needs related with Neurotech products. Registry the needs, help and do implantation of software on customers
17 People, 1 Basic Units
– Service Desk |