Neurotech Tecnologia da Informação S.A-2014-CMMI2

Organization Name：
（组织名称） Neurotech Tecnologia da Informação S.A

Organizational Unit：
（组织单位） Software Factory and Service Desk

Maturity Level：
（成熟度） Maturity Level 2

Appraisal End Date：
（评估结束日期） Dec 13, 2014

Lead Appraiser：
（主任评估师） Ana Rouiller

Sponsor：
（发起人） Domingos Monteiro

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: Just one location – Recife) Customer (Not Relevant: All customers are similar and all services/projects are performed following the same processes (not depend of customer)) Size (Not Relevant: ll projects/services are executed always for fixed number of people inside of teams. The teams are usually 3 – 9 people) Organizational Structure (Not Relevant: All parts of OU are selected for this appraisal. All work under the OU use the same structure) Type of Work: The work can affect the process that is used.
Sampling Factor Values:	Software development and maintenance (Type of Work): Work realized for people that do maintenance and development of new features on Neurotech products Service Desk (Type of Work): Work that is realized to attend the customers needs related with Neurotech products. Registry the needs and fix problems of customers. Do the implantation of Neurotech products on customers.
Subgroups:	Software Development Subgroup: Subgroup that is responsable to execute the understanding, development and delivery the new features of Neurotech products for customers 44 People, 5 Basic Units – Software development and maintenance Servicedesk Subgroup: Subgroup that attend the customers needs related with Neurotech products. Registry the needs, help and do implantation of software on customers 17 People, 1 Basic Units – Service Desk

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