| Sampling Factors: |
Location (Not Relevant: Projects are providing services from different locations, but the type of services are same ie: support the customers using the same product. Thus this is not a potential differentiator.)
Customer (Not Relevant: Same service life-cycle (for product support) is followed for each customer, thus it is not a potential differentiator.)
Size: Team sizes for the services are of two types : Small (1-5 people) and Big (6-12 people). Hence WP, WMC, IWM, RSKM, DAR, SD, CAM process areas will be implemented differently, as big size projects will divide the service task internally in a different way than small teams
Organizational Structure (Not Relevant: OU is located in a multiple location but structure is small and flat without many management layers. Thus it is not a potential differentiator.)
Type of Work (Not Relevant: All services are similar as they support same product) |