| Sampling Factors: |
Location (Not Relevant: All Service Management activities occur in Lorton, VA The single project is in a single location — Lorton, VA)
Customer (Not Relevant: There is one DOD ARMY Reserve end user customer.)
Size (Not Relevant: There is one size for a single project.)
Organizational Structure (Not Relevant: There is a Single Organizational Structure.)
Type of Work: The services project is to provide the United States USAR (USAR) General Fund Enterprise Business System (GFEBS) Integration & Tier II Help-desk with advanced SAP (System Application & Products) subject matter expertise supporting the USAR GFEBS Help-desk, including trouble ticket resolution using Remedy System, training, and desk side support for all USAR GFEBS users |
| Sampling Factor Values: |
Help Desk (Type of Work): General Fund Enterprise Business System (GFEBS) including trouble ticket resolution using Remedy System, training, and desk side support
All Other Work (Type of Work): All Other Types of Work |
| Subgroups: |
DOD ARMY Reserve: system performing year-end closeout, leadership reporting, user training, data issues and general Military systems interface issues resolution
7 People, 1 Basic Units
– Help Desk |