Organization Name:
(组织名称) NextStep Technology
(组织名称) NextStep Technology
Organizational Unit:
(组织单位) Consulting Service Group
(组织单位) Consulting Service Group
Maturity Level:
(成熟度) Maturity Level 3
(成熟度) Maturity Level 3
Appraisal End Date:
(评估结束日期) Jun 03, 2018
(评估结束日期) Jun 03, 2018
Lead Appraiser:
(主任评估师) Dean Rock
(主任评估师) Dean Rock
Sponsor:
(发起人) Arsenio Ayon
(发起人) Arsenio Ayon
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: All Service Management activities occur in Lorton, VA The single project is in a single location — Lorton, VA)
Customer (Not Relevant: There is one DOD ARMY Reserve end user customer.)
Size (Not Relevant: There is one size for a single project.)
Organizational Structure (Not Relevant: There is a Single Organizational Structure.)
Type of Work: The services project is to provide the United States USAR (USAR) General Fund Enterprise Business System (GFEBS) Integration & Tier II Help-desk with advanced SAP (System Application & Products) subject matter expertise supporting the USAR GFEBS Help-desk, including trouble ticket resolution using Remedy System, training, and desk side support for all USAR GFEBS usersSampling Factor Values: Help Desk (Type of Work): General Fund Enterprise Business System (GFEBS) including trouble ticket resolution using Remedy System, training, and desk side support
All Other Work (Type of Work): All Other Types of WorkSubgroups: DOD ARMY Reserve: system performing year-end closeout, leadership reporting, user training, data issues and general Military systems interface issues resolution
7 People, 1 Basic Units
– Help Desk
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