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Sampling Factors:
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Location (Not Relevant: All activities are performed in one location)
Customer (Not Relevant: One customer)
Size (Not Relevant: Project size does not affect process implementation.)
Organizational Structure: Different processes are defined for each group
Type of Work (Not Relevant: All are service delivery) |
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Sampling Factor Values:
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SH1(Terminal) (Organizational Structure): Service delivery group using SH1 processes
SH3(Integrated Service management) (Organizational Structure): Service delivery group using SH3 processes
SH4(Business Application) (Organizational Structure): Service delivery group using SH4 processes
SH5(Server) (Organizational Structure): Service delivery group using SH5 processes |
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Subgroups:
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SH1: Terminal maintenance service
299 People, 1 Basic Units
– SH1(Terminal)
SH3: Integrated service management
121 People, 1 Basic Units
– SH3(Integrated Service management)
SH4: Business Application maintenance service
87 People, 1 Basic Units
– SH4(Business Application)
SH5: Server maintenance service
62 People, 1 Basic Units
– SH5(Server)
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