| Sampling Factors: |
Location (Not Relevant: Not relevant. Some people performing the maintenance services are located in different sites but location is not relevant as processes do not vary.)
Customer (Not Relevant: Not relevant. Customers are application users from all business areas of the ONP, maintenance processes are the same for all.)
Size (Not Relevant: Not relevant. Processes are different according to the type of work but size is not considered a parameter that implies any difference on processes behaviors.)
Organizational Structure (Not Relevant: There are 4 groups of applications that include different sets of applications in scope and both maintenance and emergency types of work. Even when it is not expected to identify differences in the way of behavior among groups, the sponsor asked to include all groups in the scope.)
Type of Work: There are two types of work within maintenance activities in the scope of the appraisal: maintenance and emergencies. |
| Sampling Factor Values: |
Maintenance (Type of Work): Maintenance
Emergencies (Type of Work): Emergencies |
| Subgroups: |
Maintenance: All requirements that are not set as emergencies.
61 People, 4 Basic Units
– Maintenance
Emergencies: Requirements that stop the normal operation of an application or those requirements that implement a legal regulation or have been designed as urgent due to its institutional impact.
19 People, 4 Basic Units
– Emergencies |