ONP Oficina de Normalización Previsional-2016-CMMI3

Organization Name：
（组织名称） ONP Oficina de Normalización Previsional

Organizational Unit：
（组织单位） Application maintenance services of SW Factory Item 1

Maturity Level：
（成熟度） Maturity Level 3

Appraisal End Date：
（评估结束日期） Jul 15, 2016

Lead Appraiser：
（主任评估师） Maria Karina Ortiz Ramos

Sponsor：
（发起人） Alfredo Héctor Torres Calderón Huertas

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: Not relevant. Some people performing the maintenance services are located in different sites but location is not relevant as processes do not vary.) Customer (Not Relevant: Not relevant. Customers are application users from all business areas of the ONP, maintenance processes are the same for all.) Size (Not Relevant: Not relevant. Processes are different according to the type of work but size is not considered a parameter that implies any difference on processes behaviors.) Organizational Structure (Not Relevant: There are 4 groups of applications that include different sets of applications in scope and both maintenance and emergency types of work. Even when it is not expected to identify differences in the way of behavior among groups, the sponsor asked to include all groups in the scope.) Type of Work: There are two types of work within maintenance activities in the scope of the appraisal: maintenance and emergencies.
Sampling Factor Values:	Maintenance (Type of Work): Maintenance Emergencies (Type of Work): Emergencies
Subgroups:	Maintenance: All requirements that are not set as emergencies. 61 People, 4 Basic Units – Maintenance Emergencies: Requirements that stop the normal operation of an application or those requirements that implement a legal regulation or have been designed as urgent due to its institutional impact. 19 People, 4 Basic Units – Emergencies

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