| Sampling Factors: |
Location (Not Relevant: The only location for the company is Gomez Palacio, Durango, Mexico.)
Customer (Not Relevant: All customers are commercial companies.)
Size (Not Relevant: Size only affects the volume of the boxed software to be produced (manufacturing is always subcontracted), not the way work is performed.)
Organizational Structure (Not Relevant: There is only one manager that supervises all of the work of the company.)
Type of Work: Two types of work were identified: (1) Software Distribution; (2) Technical Support. |
| Sampling Factor Values: |
Software Distribution (Type of Work): Generation of software packages (of the company’s products) and delivery to distributors.
Technical Support (Type of Work): Technical support to current users and to resellers. |
| Subgroups: |
Subgroup 1: Projects to generate software packages and delivery to resellers.
1 People, 1 Basic Units
– Software Distribution
Subgroup 2: Projects to manage users support requests.
1 People, 1 Basic Units
– Technical Support |