Korea Post Information Center (Ministry of Science, ICT

cmmirz

12年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: All work is performed in the same location. so location is not a relevant sampling factor) Customer (Not Relevant: All work is performed for and delivered to the same customer, so customer is not a relevant sampling factor.) Size (Not Relevant: All CSRs are roughly the same size, so size is not a relevant sampling factor) Organizational Structure (Not Relevant: There is only one organizational structure for delivering the work, so org structure is not a relevant sampling factor) Type of Work (Not Relevant: The work performed is system maintenance, processing CSRs, so type of work is not a relevant sampling factor) Part: This sampling factor is defined in order to make SAS work since there no relevant sampling factors
Sampling Factor Values:	SM 1 (Part): CSRs processed for Reception System, Sorting System, Departure & Arrival System, Transportation System, Delivery System, and Customer Service System applications. Even though there is no differentiation in process implementation, I have separated basic units for enhanced transparency. SM 2 (Part): CSRs processed for Shopping Mall System, Postal Service System, Shipping & Delivery Service System, Email & Others System, and Contract Customer Services applications. Even though there is no differentiation in process implementation, I have separated basic units for enhanced transparency.
Subgroups:	SM 1 CSRs: CSRs processed by SM 1 28 People, 1 Basic Units – SM 1 SM 2 CSRs: CSRs processed by SM 2 31 People, 1 Basic Units – SM 2