Organization Name：
（组织名称） Korea Post Information Center (Ministry of Science, ICT and Future Planning) , LG CNS Co., Ltd.
（组织名称） Korea Post Information Center (Ministry of Science, ICT and Future Planning) , LG CNS Co., Ltd.
Organizational Unit：
（组织单位） Postal System Development Team, KPIC and Postal Information Team, LG CNS
（组织单位） Postal System Development Team, KPIC and Postal Information Team, LG CNS
Maturity Level：
（成熟度） Maturity Level 5
（成熟度） Maturity Level 5
Appraisal End Date：
（评估结束日期） Aug 22, 2014
（评估结束日期） Aug 22, 2014
Lead Appraiser：
（主任评估师） Henry Schneider
（主任评估师） Henry Schneider
Sponsor：
（发起人） Hee Moon Jang , KwangSoo Oh
（发起人） Hee Moon Jang , KwangSoo Oh
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: All work is performed in the same location. so location is not a relevant sampling factor)
Customer (Not Relevant: All work is performed for and delivered to the same customer, so customer is not a relevant sampling factor.)
Size (Not Relevant: All CSRs are roughly the same size, so size is not a relevant sampling factor)
Organizational Structure (Not Relevant: There is only one organizational structure for delivering the work, so org structure is not a relevant sampling factor)
Type of Work (Not Relevant: The work performed is system maintenance, processing CSRs, so type of work is not a relevant sampling factor)
Part: This sampling factor is defined in order to make SAS work since there no relevant sampling factorsSampling Factor Values: SM 1 (Part): CSRs processed for Reception System, Sorting System, Departure & Arrival System, Transportation System, Delivery System, and Customer Service System applications. Even though there is no differentiation in process implementation, I have separated basic units for enhanced transparency.
SM 2 (Part): CSRs processed for Shopping Mall System, Postal Service System, Shipping & Delivery Service System, Email & Others System, and Contract Customer Services applications. Even though there is no differentiation in process implementation, I have separated basic units for enhanced transparency.Subgroups: SM 1 CSRs: CSRs processed by SM 1
28 People, 1 Basic Units
– SM 1
SM 2 CSRs: CSRs processed by SM 2
31 People, 1 Basic Units
– SM 2
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转载请注明原文链接：Korea Post Information Center (Ministry of Science, ICT
转载请注明原文链接：Korea Post Information Center (Ministry of Science, ICT
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